Support requests should include the workspace, observed behavior, and any message shown on screen. Passwords, authenticator codes, full payment-card details, and customer exports should never be included.
Sign in with the Organization ID, username, and password. If an authenticator is enrolled or required, enter its current code after the password is accepted. Invitation links verify the work email before account setup. Organization administrators can replace passwords, require or reset authenticators, and resend expired invitations.
The app's Sync & recovery view shows work that is still pending, rejected, or in conflict. Leave the app open and connected while reconciliation runs. Contact support before repeating a payment or another action with an uncertain outcome.
On the web, iPhone, or iPad, the Register camera button starts scanning after camera access is allowed. A single barcode should remain inside the guide with good lighting. SKU or barcode entry remains available in the search field.
Read the TelaIQ Privacy Policy. Business-account users should begin with their organization administrator, or contact TelaIQ for help with an applicable privacy request.